Unless otherwise stated in the manufacturer's documentation, all unused and refurbished goods delivered to a USA mainland address carry a 12-month return to base manufacturer's warranty and accessories carry a limited lifetime warranty.
PREVICTRY makes every effort to make sure that we ship the right product, to the right person, at the right time to the right place and at the right price. If something has changed or has gone wrong and you wish to return an item please raise an RMA request by agreeing to the terms and conditions below. This document explains our policies. Please note that there is a difference between Business Customers and Consumers*
Please be aware that any discrepancies between your order and the goods received must be flagged in within 2 days of receipt of the items.
"Business Customer" means a customer who is not a Consumer.
"Consumer" means an individual who is not acting for the purposes of his or her business or profession.
If a consumer or business account wishes to cancel a web order there will be no charge for doing so if you email us, quoting the order reference number or your PO number, before the item is dispatched.
If you should encounter a fault please raise an RMA request by agreeing to the terms and conditions below, you will need to quote our order number, the date of purchase and the serial number of the faulty item. Once Previctry has confirmed that the faulty product is still under warranty one of our engineers will try to resolve your problem over the phone or via remote access.
If the problem persists an RMA Number will be issued and you will need to follow our standard RMA procedure. Once the item has been returned, PREVICTRY will test it and fix the problem. If the item cannot be repaired PREVICTRY will send out a replacement. Replacement hardware may be either new or equivalent to new, and be identical or equivalent specification.
* "Consumer" means an individual who is not acting for the purposes of his or her business or profession.